Online Purchase Agreement
Effective Date: January 2025
THIS AGREEMENT ("this" or "the" "Agreement") is an agreement between you and CIPRIANI TRADE, INC. d/b/a Cipriani ("Cipriani") that governs your purchase of products and/or services through this Website (as such term is defined in the Terms of Use to which this Agreement is attached and of which this Agreement shall form an integral part). BY USING THIS WEBSITE AND/OR ORDERING PRODUCTS AND/OR SERVICES THROUGH THIS WEBSITE, YOU ARE DEEMED TO HAVE ACCEPTED THIS AGREEMENT.
ORDERS
Orders must be placed online using this Website. You may cancel orders online using this Website, if you are given this option, or by contacting our customer service department at: customercare@cipriani.com
PRICES – DELIVERY FEE – TIPS
Prices are displayed through this Website. Sales tax is already included in the product prices. Shipping charges, when applicable, are shown in the shopping cart and during the checkout process. Gratuities (tips) for delivery personnel are optional and are not included in the Delivery Fee. You may choose to pay tips through this Website if the option is available.
Prices, availability, taxes, and fees are subject to change without notice and may vary based on geographic location. In the event of a pricing error, Cipriani reserves the right to cancel undelivered orders for incorrectly priced items.
CANCELLATION – RETURNS – EXCHANGES – RISK OF LOSS
Cancellation of orders may be possible, in our sole discretion, provided that the order has not yet shipped. Contact customer service at customercare@cipriani.com to request cancellation.
If you are not satisfied with your purchase, you may return it within 30 days, provided it is in the same condition in which it was received and accompanied by a valid receipt. To initiate a return, contact our customer service team for instructions.
Return Shipping Costs: Unless the item is damaged, defective, or not as described, return shipping costs are the customer’s responsibility. In verified cases of damage, defect, or incorrect item, Cipriani will cover return shipping costs.
Refunds are issued to the original payment method after returned items are inspected. Exchanges may be offered at Cipriani’s discretion, based on product availability.
Risk of loss passes to you upon delivery of the order to the carrier.
PRODUCT DESCRIPTIONS
While we strive for accuracy, Cipriani does not warrant that product descriptions or other content are error-free. If a product is not as described, your only remedy is to return it in unused condition.
PAYMENT
Payment must be made using a valid credit or debit card. Charges may apply at the time of order submission, shipment, or delivery. Declined transactions may result in processing fees. If your payment fails, Cipriani reserves the right to recover outstanding amounts and related administrative costs.
LIMITATION OF LIABILITY – DISCLAIMERS
Use of this Website is at your own risk. The Website and its content are provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, Cipriani disclaims all express and implied warranties, including merchantability and fitness for a particular purpose.
Cipriani and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from use of this Website or its services. Cipriani’s liability is limited to the refund of products returned in accordance with this Agreement.
GOVERNING LAW – ARBITRATION
This Agreement shall be governed by the laws of the State of New York. Disputes with a value under $5,000 shall be handled in Small Claims Court. All other claims shall be resolved through binding arbitration in New York, NY, under the rules of the American Arbitration Association. Both parties waive the right to a jury trial and to participate in class actions.
EXCUSE OF NON-PERFORMANCE
Neither party shall be liable for delay or failure to perform due to causes beyond reasonable control, including but not limited to natural disasters, labor disputes, shortages, regulatory actions, or transportation delays.
NO RESALE
You agree not to resell or redistribute any products purchased on this Website to third parties.
NOTICES
Notices must be sent in writing by certified mail or courier to:
Cipriani Trade Inc.
110 East 42nd Street
New York, NY 10017
Notices to you shall be sent to the address provided in your online order. Notices are effective upon confirmed receipt or after three days if undeliverable.
GENERAL TERMS
This Agreement is binding upon both parties and their successors and assigns. Any invalid provision will be deemed severable and shall not affect the remainder of the Agreement. No waiver shall be valid unless in writing. This Agreement is the full understanding between the parties and supersedes all prior agreements. You acknowledge that you have had the opportunity to consult legal counsel and that you understand and agree to all terms herein.
Thank you for shopping with Cipriani Food.