Shipping and Delivery
Shipping Costs:
Free shipping for orders over €140*.
List of countries where we ship with relative costs for orders under €140:
| Austria - €14.75 | Germany | €14.75 | *Norway - €24.75 - no free shipping |
| Belgium - €14.75 | Greece | €14.75 | Poland | €14.75 |
| *Bulgaria - €24.75 - no free shipping | Hungary | €14.75 | Portugal | €14.75 |
| Croatia | €14.75 | Ireland | €14.75 | *Romania - €24.75 - no free shipping |
| *Cyprus - €90.00 - no free shipping | *Latvia - €24.75 - no free shipping | Slovakia | €14.75 |
| Czechia | €14.75 | *Lithuania - €14.75 - no free shipping | Slovenia | €14.75 |
| Denmark | €14.75 | Luxembourg | €14.75 | Spain | €14.75 |
| *Estonia - €24.75 - no free shipping | Malta | €14.75 | Sweden | €14.75 |
| Finland | €14.75 | Monaco | €14.75 | |
| France | €14.75 | Netherlands | €14.75 |
For Italy please visit: ciprianifood.com/it/
For Switzerland click here
For United Kingdom click here
Processing and Delivery Times:
- 1-3 business days for order preparation.
- Delivery in 2-3 business days to most major European metropolitan areas.
- Delivery times may be extended up to 7 days depending on the destination, particularly disadvantaged areas and islands.
Estimated delivery times are based on standard operating conditions.
- Delays may occur during the Christmas holiday season, starting from Black Friday week.
To change the delivery address, please contact support@cipriani.com as soon as possible, specifying your order number. If the courier allows it, you can change the address yourself by following the instructions you will receive by email from the courier.
What to do upon receipt of the order:
- Check that the package and its contents are intact.
- In case of obvious damage to the packaging, please ask the courier to sign with reservation, specifying the damage found.
- If the packaging is intact, but the contents are still damaged, please contact Customer Service.
- For more information, please consult the "Terms and Conditions" page of the website.
Notes:
Cipriani Industria S.r.l. is not responsible for any delays caused by the courier or the customer. We recommend placing orders in advance during peak season or holidays.
Frequently Asked Questions:
- What are the available shipping methods?
All shipping services are via express courier with standard service. The express courier used may vary depending on the destination and volume of the shipment. - Can I ship the order to an address different from mine?
Yes, you can specify a different shipping address during the checkout process. - What should I do if my order has not yet arrived?
You can track your order using the link provided in the confirmation email. If the order has not yet been delivered after the estimated delivery time, please contact Customer Service.
If you need further information, please contact customercare@cipriani.com